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Guest Service Representative

2 months ago

Dubai, Dubai, United Arab Emirates Grand Hyatt Full time

Job Summary

At Grand Hyatt, we are seeking a highly skilled and dedicated Guest Service Officer to join our team. As a key member of our Rooms Division, you will play a vital role in ensuring that our guests receive exceptional service and have a memorable experience.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Contribute to the smooth and efficient operation of the Spa, working closely with colleagues to ensure seamless service delivery.
  • Develop and maintain strong relationships with guests, understanding their preferences and tailoring our service to meet their individual needs.
  • Collaborate with other departments to ensure that guests receive a consistent and high-quality experience throughout their stay.
  • Participate in ongoing training and development to enhance your skills and knowledge, staying up-to-date with industry trends and best practices.

Requirements

  • Relevant degree or diploma in Hospitality or Tourism management.
  • Minimum 2 years' work experience in hotel operations.
  • Excellent customer service, communication, and interpersonal skills.