Guest Experience Coordinator

4 days ago


Dubai, Dubai, United Arab Emirates Emaar Hospitality Group Full time
Role Profile

This role is responsible for leading the Front Office team to deliver exceptional Guest Experiences. The successful candidate will have a strong background in hotel operations, with excellent leadership and communication skills. They will be responsible for overseeing daily operations, coaching and training team members, and analyzing performance metrics to drive results.

About Emaar Hospitality Group

We are a global provider of enriching, personal, and memorable lifestyle experiences. Our company DNA lays the foundation for everything we do, focusing on delivering flawless products, services, and experiences that exceed our customers' expectations.

Key Responsibilities
  • Oversight and ensure all operational tasks in Front Office conducted in line with service standards and procedures.
  • Coaching and training on-the-job.
  • Providing constructive feedback (on- and off-the-job).
  • Analyzing operations and assigning resources accordingly.
Competencies
  • Leadership
  • Communication
  • Problem-Solving
  • Results-Oriented


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