Premium Guest Experience Coordinator

6 days ago


Dubai, Dubai, United Arab Emirates A La Carte Premium Full time
Job Overview

A La Carte Premium is seeking a Premium Guest Experience Coordinator to join our team and deliver exceptional experiences for our clients. As a key member of our guest services department, you will play a critical role in ensuring that all aspects of our operations meet the highest standards.

About the Role

  • This position will be responsible for coordinating various concierge requests, such as shopping and deliveries, activities, events and ad hoc requests.
  • The ideal candidate will have excellent communication skills and be able to handle tourist feedback and suggestions promptly.
  • We are looking for someone who can establish and maintain relationships with key suppliers and negotiate contracts, manage vendor performance, and ensure all services meet required standards.

Key Responsibilities

  • Provide information about local attractions, restaurants, shopping areas, events etc.
  • Coordinating various concierge requests, such as shopping and deliveries, activities, events and ad hoc requests.
  • Handle tourist feedback and suggestions to ensure satisfaction and address any issues promptly.
  • Establish and maintain relationships with key suppliers.

Requirements

  • Minimum 3 years experience in the luxury tourism company in UAE.
  • Proven track record of strong relationships with UAE high end travel & tourism suppliers.
  • Excellent communication skills.
  • Ability to work flexible hours.

What We Offer

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.


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