Guest Experience Coordinator

2 days ago


Dubai, Dubai, United Arab Emirates Rotana Hotels & Resorts Full time

**Job Title: Guest Experience Coordinator**

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Coordinator. In this role, you will be responsible for ensuring that all guests receive exceptional service and that their stay with us is truly unforgettable.

**Key Responsibilities:**

  • Provide personalized service to all guests, exceeding their expectations and achieving a high level of customer satisfaction.
  • Assist guests with any queries or requests they may have, including arranging activities and excursions.
  • Collaborate with other departments to ensure seamless delivery of services to guests.
  • Maintain accurate records of guest interactions, including feedback and complaints.

**Skills and Qualifications**

You should possess excellent communication and interpersonal skills, as well as a strong understanding of hotel operations and customer service principles.



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