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Guest Experience Coordinator

1 week ago

Dubai, Dubai, United Arab Emirates Jebel Ali International Hotels L.L.C Full time
About This Role:

This is an exciting opportunity to join our dynamic team at Jebel Ali International Hotels L.L.C as a Front Office Team Lead. We are seeking an experienced and motivated professional who can contribute to delivering exceptional guest experiences and driving business success.

As a key member of our front office team, you will be responsible for overseeing the daily operations of the reception area, managing room availability and reservations, and ensuring seamless service delivery. You will also be expected to maintain high standards of guest service, respond to guest inquiries and complaints, and provide on-the-job training and support to the team.

Key responsibilities include reviewing the day's arrivals, departures, and special requests, coordinating with housekeeping and other departments to ensure room readiness, and conducting daily briefings with the reception team to discuss tasks and priorities.