Guest Experience Agent
2 days ago
SLS seeks a skilled Telephone Operations Coordinator to join our team. The successful candidate will be responsible for handling outside calls and answering the switchboard according to established departmental standards.
In this role, you will be telephoning guests in accordance with their wake-up call requests, adhering to prescribed standards, and notifying Security if the guest fails to answer. You will also facilitate inland and international calls for guests as required, ensuring that these are administered and charged correctly in line with procedure.
The ideal candidate will be fully conversant with all aspects of bleep procedures, including emergency testing. They will activate internal and external pagers as per procedure, input and update guest messages within the Opera system, and utilize guest names and their own name wherever possible.
To excel in this role, the candidate must be able to take and place room service orders accurately, repeating back the order to the guest as per procedure. Additionally, they will need to familiarize themselves with the guest's needs and requirements to ensure an efficient and friendly service experience. Creating and maintaining a personal and respectful rapport with regular guests is also crucial.
- Arabic language fluency is essential.
- Prior experience in a public contact position, preferably in an upscale or lifestyle brand hotel, is highly valued.
- Proficiency in using computers and/or point-of-sale systems to enter and locate work-related information is required.
- A friendly and welcoming demeanor is essential.
- Ability to multitask and maintain a high level of attention to detail is vital.
- Strong verbal and written communication skills in English are necessary.
-
Guest Experience Agent
2 days ago
Dubai, Dubai, United Arab Emirates Deluxe Holiday Homes Full timeRoles and responsibilities As a Guest Support Agent at Deluxe Holiday Homes you will be responsible for maintaining positive relationships with property owners, ensuring their needs are met, and coordinating communication between owners and our team.Responsibilities: Answer to, record, forward and address all guest inquires (complains, requests,...
-
Guest Experience Agent
4 weeks ago
Dubai, Dubai, United Arab Emirates Deluxe Holiday Homes Full timeRoles and responsibilitiesAs a Guest Support Agent at DeluxeHoliday Homes you will be responsible for maintaining positiverelationships with property owners, ensuring their needs are met,and coordinating communication between owners and ourteam.Responsibilities:Answer to, record, forward andaddress all guest inquires (complains, requests,questions);Record...
-
Guest Experience Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Deluxe Holiday Homes Full timeRoles and responsibilitiesAs a Guest Support Agent at DeluxeHoliday Homes you will be responsible for maintaining positiverelationships with property owners, ensuring their needs are met,and coordinating communication between owners and ourteam.Responsibilities:Answer to, record, forward andaddress all guest inquires (complains, requests,questions);Record...
-
Guest Experience Agent
4 days ago
Dubai, Dubai, United Arab Emirates Deluxe Holiday Homes Full timeRoles and responsibilities As a Guest Support Agent at DeluxeHoliday Homes you will be responsible for maintaining positiverelationships with property owners, ensuring their needs are met,and coordinating communication between owners and ourteam.Responsibilities: Answer to, record, forward andaddress all guest inquires (complains, requests,questions);...
-
Guest Experience Agent
2 days ago
Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full timeRoles and responsibilities A Guest Experience Agent is a hospitality professional who plays a central role in ensuring guests have a positive, memorable, and seamless experience during their stay at a hotel, resort, or similar establishment. They are responsible for handling guest interactions, providing exceptional customer service, and ensuring that all...
-
Guest Experience Agent
5 days ago
Dubai, Dubai, United Arab Emirates Melia Hotels International S.A.(Meliá) Full timeJob Description:Meliá Hotels International S.A. is seeking a motivated and customer-focused Guest Experience Agent to join our team.This role involves providing exceptional service to guests, ensuring their needs are met and exceeded through effective communication, problem-solving, and teamwork.The ideal candidate will have excellent verbal and written...
-
Guest Experience Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full timeRoles and responsibilitiesA Guest ExperienceAgent is a hospitality professional who plays acentral role in ensuring guests have a positive, memorable, andseamless experience during their stay at a hotel, resort, orsimilar establishment. They are responsible for handling guestinteractions, providing exceptional customer service, and ensuringthat all guest...
-
Guest Experience Agent
4 weeks ago
Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full timeRoles and responsibilitiesA Guest ExperienceAgent is a hospitality professional who plays acentral role in ensuring guests have a positive, memorable, andseamless experience during their stay at a hotel, resort, orsimilar establishment. They are responsible for handling guestinteractions, providing exceptional customer service, and ensuringthat all guest...
-
Guest Experience Agent
2 days ago
Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full timeRoles and responsibilities As Guest Experience Agent, you will be the frontline in showcasing our voco "Come on in" hallmark, making sure all our guests experience a 'Reliably Different' service all throughout their stay. Efficiently carry-out services provided at the Front Desk including welcoming and check-in/check-out of guests, attending to their...
-
Guest Services Agent
3 weeks ago
Dubai, Dubai, United Arab Emirates Avani Hotels and Resorts Full timeGuest Services Agent (Preferably Russian and Arabic Speakers) Full-time Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Avani hotels are perfecting the balance between work and play, design and function, service, and...
-
Guest Experience Specialist
7 days ago
Dubai, Dubai, United Arab Emirates 21c Museum Hotels Full time**About Us**Rixos The Palm Dubai Hotel & Suites is a leading resort destination offering a unique blend of luxury and relaxation.We are committed to delivering exceptional guest experiences and exceeding our guests' expectations.**Responsibilities**Your primary responsibility as a Guest Relations Agent is to provide seamless and personalized service to our...
-
Guest Services Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Minor International Full timeThe Guest Service Agent is a keyrepresentative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to ourguests. He/she must have a friendly outgoing personalityand genuinely interested in meeting and serving new guests from allover the world. The position necessitates being aninformation provider...
-
Guest Services Agent
4 weeks ago
Dubai, Dubai, United Arab Emirates Minor International Full timeThe Guest Service Agent is a keyrepresentative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to ourguests. He/she must have a friendly outgoing personalityand genuinely interested in meeting and serving new guests from allover the world. The position necessitates being aninformation provider...
-
Guest Experience Agent
2 days ago
Dubai, Dubai, United Arab Emirates MARRIOTT International Full timePosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be...
-
Guest Services Agent
3 weeks ago
Dubai, Dubai, United Arab Emirates Minor Hotels Full timeGuest Services Agent (Preferably Russian and Arabic Speakers) Company Description Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.Avani hotels are perfecting the balance between work and play, design and function, service,...
-
Guest Services Agent
2 days ago
Dubai, Dubai, United Arab Emirates Minor Hotels Full timeGuest Services Agent (Female Russian Speakers) 1 week ago Be among the first 25 applicants Company Description Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Avani hotels are perfecting the balance between work and...
-
Guest Experience Manager
2 days ago
Dubai, Dubai, United Arab Emirates Minor International Full timeWe are looking for an experienced Guest Experience Manager to join our team at Qasr Al Sarab Desert Resort by Anantara. As a key member of our front desk team, you will be responsible for creating unforgettable experiences for our guests, ensuring their stay is truly special.About the Role:The Guest Service Agent (Receptionist role) is responsible for...
-
Guest Experience Agent
2 days ago
Dubai, Dubai, United Arab Emirates Paramount Hotel Full timeComprehensive knowledge of the Hotel, including all departments, services and outlets.Ensure the lobby is clean, the furniture and newspapers look presentable at all times.Conduct hotel tours every time it is required.Assist reception with arrival welcome amenities (wet towels, welcome drink) for checking in guests.Keep track of pending orders and monthly...
-
Guest Experience Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates MARRIOTT International Full timePositionSummaryOur jobsaren't just about giving guests a smooth check-in andcheck-out. Instead, we want to build and experience that ismemorable and unique. Our Guest Experience Experts take theinitiative to deliver a wide range of services that guide gueststhrough their entire stay. They are empowered to move about theirspace and do what needs to be done....
-
Guest Experience Agent
4 weeks ago
Dubai, Dubai, United Arab Emirates MARRIOTT International Full timePositionSummaryOur jobsaren't just about giving guests a smooth check-in andcheck-out. Instead, we want to build and experience that ismemorable and unique. Our Guest Experience Experts take theinitiative to deliver a wide range of services that guide gueststhrough their entire stay. They are empowered to move about theirspace and do what needs to be done....