Guest experience executive

2 weeks ago


Dubai, Dubai, United Arab Emirates Star Services LLC Full time

Provide high-level customer service to all guests by maintaining a pleasant, professional, friendly, and outgoing attitude.

Meet and greet crew and guests arriving at the terminal and manage their passports, documentation, and custom requirements.

Attend crew and guests' requests, such as seating arrangements around the terminal, in a timely and accurate manner.

Coordinate with operations team to ensure meticulous planning and organization.

Prepare and maintain required reports on daily basis.

Handle guests' constructive feedback pleasantly and courteously

Compile and organize the flight details for the passengers scheduled to arrive the next day.

Coordinate movement of passengers and luggage both outside and inside the terminal.

Assist in tasks during work events including exhibitions/shows/photoshoots.

Must have a confident and positive approach as well as pleasant personality which is crucial.

Coordinate with Butlers and F&B team for providing excellent service for a memorable guest experience.

Identify and champion new ideas and initiative. Foster a culture of innovation and continuous improvement.

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