Shareholder Services Manager

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full time
Role Overview

We are seeking a highly skilled Shareholder Services Senior Specialist to join our team at Abu Dhabi Islamic Bank PJSC. As a key member of our customer service department, you will be responsible for delivering exceptional service to our customers. Your primary focus will be on handling customer inquiries, resolving complaints, and processing orders related to shareholder services.

Responsibilities:
  1. Provide prompt and effective customer service through multiple channels.
  2. Resolve complex customer issues efficiently, escalating when necessary.
  3. Manage customer records, analyze trends, and prepare reports on customer service performance.
  4. Support branches in answering queries, resolving problems, and maintaining a seamless customer experience.
  5. Process tasks such as custody updates, payments verification, dematerialized shares verification, and payment transfers.
  6. Participate in special projects like AGM meetings, dividend disbursements, and IPOs, ensuring compliance with ADIB policies, regulators' guidelines, and market standards.
  7. Maintain accurate and up-to-date records of customer correspondence.
  8. Identify areas for improvement and implement new ideas to enhance customer satisfaction.

Qualifications:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.

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