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Senior Executive

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full time
Job Description

Role Overview:

The Senior Executive - Shareholder Services will be responsible for providing exceptional customer service to shareholders, addressing their inquiries, and resolving complaints in a timely and professional manner.

Key Responsibilities:

  • Deliver outstanding customer service through various channels, including phone, email, and in-person interactions.
  • Address shareholder inquiries, resolve complaints, and process orders efficiently.
  • Collaborate with internal teams to ensure seamless service delivery and resolution of complex issues.
  • Analyze trends and prepare reports on customer service metrics to identify areas for improvement.
  • Participate in special projects, such as AGM meetings, dividend disbursements, and IPOs, to ensure compliance with regulatory requirements and market standards.