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Investment Services Expert

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full time
Job Description

We are seeking a skilled Investment Services Expert to join our team. The role will involve providing exceptional customer service, resolving complex inquiries, and managing customer records.

Key responsibilities include:

  • CMIS customer service front desk
  • Addressing customer inquiries, resolving complaints, processing orders, and providing information about shareholders services.
  • Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person.
  • May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues, and is responsible for responding to any complaints.

The ideal candidate will have:

  • Ability to use MS Office.
  • Ability to handle customer service.
  • Excellent communication and presentation skills.

Requirements

This role requires:

  • General knowledge of regulators' requirements.
Benefits

We offer a range of benefits, including:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.