Client Service Director
4 days ago
We are Abu Dhabi Islamic Bank PJSC, a leading financial institution in the UAE. We are seeking a highly skilled Client Service Director to join our team.
Key responsibilities include:
- CMIS customer service front desk
- Addressing customer inquiries, resolving complaints, processing orders, and providing information about shareholders services.
- Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person.
- May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues, and is responsible for responding to any complaints.
The ideal candidate will have:
- Ability to use MS Office.
- Ability to handle customer service.
- Excellent communication and presentation skills.
Responsibilities
This role involves:
- Providing support to branches by answering and resolving their queries and problems encountered in daily activities.
- Handling various CMIS operations tasks such as custody updates, payments checking, verifying dematerialized shares, and processing payment transfers, among other tasks.
- Participating in the preparations for special projects such as AGM meetings, dividend disbursements & IPOs and ensuring compliance with ADIB policies & procedures, regulators' guidelines, and market standards.
- Handling both external and internal CMIS correspondence.
- Initiating process improvements, generating and implementing new ideas, and following up on the resolution of issues.
- Studying or working to improve selective areas of knowledge in the field of Shareholders Services.
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