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Financial Services Specialist

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full time
Customer Service Expert

We are seeking an experienced Customer Service Expert to join our team at Abu Dhabi Islamic Bank PJSC. As a key member of our customer service department, your primary responsibility will be to deliver exceptional service to our customers. You will handle customer inquiries, resolve complaints, and process orders related to shareholder services while ensuring compliance with ADIB policies, regulators' guidelines, and market standards.

Key Responsibilities:
  1. Provide prompt and effective customer service through multiple channels.
  2. Address complex customer inquiries, resolving issues efficiently and escalating when necessary.
  3. Manage customer records, analyze trends, and prepare reports on customer service performance.
  4. Support branches in maintaining a seamless customer experience.
  5. Process tasks such as custody updates, payments verification, dematerialized shares verification, and payment transfers.
  6. Collaborate with teams to ensure compliance with ADIB policies, regulators' guidelines, and market standards.
  7. Maintain accurate and up-to-date records of customer correspondence.
  8. Identify areas for improvement and implement new ideas to enhance customer satisfaction.

Requirements:
  • Proven experience in customer service or a related field.
  • Excellent communication and interpersonal skills.