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Hostess - Front of House Team Member

2 months ago

Sharjah, Sharjah, United Arab Emirates Radisson Blu Hotel Sharjah Full time
Responsibilities:
  • Greeting and Welcoming Guests: Greet guests as they enter the restaurant, and put them on a waiting list as necessary to ensure a smooth dining experience.
  • Menu Provision and Inquiry Handling: Provide guests with menus and answer any initial questions they may have about the menu, food, or services offered.
  • Table Assignment and Management: Seat guests at tables or in waiting areas, and assign them to tables they prefer while maintaining a fair table rotation to ensure servers receive an optimal number of customers.
  • Guest Engagement and Satisfaction: Engage with guests to ensure they are happy with their food and service, and respond promptly to any concerns or complaints.
  • Phone and Reservation Management: Answer phone calls, take reservations, and answer questions from guests and other stakeholders in a professional and courteous manner.
  • Menu Knowledge and Expertise: Possess a thorough knowledge of the menu, including ingredients, preparation methods, and pairing suggestions.
  • Team Support and Collaboration: Assist other positions in the restaurant as needed, and work collaboratively with the team to ensure seamless service delivery.
  • Exceptional Customer Service: Provide exceptional customer service to guests, responding to their needs and exceeding their expectations.