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Customer Service Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates Hyatt Hotels Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Ambassador to join our team at Grand Hyatt Abu Dhabi. As a key member of our Reception team, you will be responsible for providing exceptional service to our guests and contributing to the smooth operation of our hotel.

Key Responsibilities
  • Provide excellent customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Contribute to the efficient running of the Reception desk, ensuring that all guests are checked in and out promptly and efficiently.
  • Work closely with other hotel departments to ensure seamless communication and service delivery.
  • Maintain a high level of knowledge about hotel services and amenities, and be able to provide guests with accurate information and recommendations.
  • Participate in ongoing training and development to enhance your skills and knowledge, and to stay up-to-date with industry trends and best practices.
Requirements
  • Minimum 2 years' experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues from diverse backgrounds.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
  • Ability to work flexible hours, including evenings, weekends, and public holidays.
  • High school diploma or equivalent required; degree in hospitality or a related field preferred.