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Customer Service Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates ManpowerGroup Middle East Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at ManpowerGroup Middle East. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Respond to Customer Inquiries: Respond to customer inquiries in a timely and professional manner, providing accurate and insightful information about our company products and services.
  • Troubleshoot and Resolve Issues: Effectively troubleshoot and resolve customer issues with a proactive and solution-oriented approach, ensuring customer satisfaction and loyalty.
  • Build Rapport with Customers: Build rapport with customers, demonstrate empathy, and actively listen to their needs, providing personalized support and solutions.
  • Process Customer Orders: Process customer orders, track progress, and ensure timely delivery, maintaining accurate records in our CRM system.
  • Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team members for further assistance, ensuring seamless customer support.
  • Contribute to a Positive Team Environment: Contribute to a positive and collaborative team environment, sharing knowledge and best practices to drive customer satisfaction and loyalty.
Qualifications
  • Experience: Minimum 1 year of experience in customer service or a related field (preferred)
  • Communication Skills: Excellent communication and interpersonal skills in English (written and verbal)
  • Problem-Solving Skills: Strong problem-solving and conflict resolution skills, with the ability to prioritize tasks and manage multiple inquiries simultaneously
  • Technical Skills: Proficient in Microsoft Office suite (Word, Excel, Outlook)
  • Attitude and Commitment: A positive attitude, a willingness to learn, and a commitment to providing exceptional service