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Front Desk Representative

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Rotana Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  1. Guest Greeting and Check-in/Check-out: Welcome guests, check them in and out, and ensure a smooth and efficient process.
  2. Front Desk Operations: Manage the front desk, handle guest inquiries, and resolve any issues that may arise.
  3. Communication and Customer Service: Provide excellent communication and customer service skills to ensure guest satisfaction.
  4. Knowledge and Awareness: Maintain up-to-date knowledge of hotel information, local services, and attractions to respond to guest queries.
  5. Cashiering and Accounting: Accurately administer front desk cashiering standards and comply with all laid-down systems, policies, and procedures.
  6. Teamwork and Adaptability: Work well under pressure in a fast-paced environment and be a great team player, thriving in working with a multi-cultural team and guests alike.
Requirements

To be successful in this role, you will need:

  • A degree in hospitality or a related field.
  • Previous experience in the Front Office Department within a hotel.
  • Excellent written and verbal English communication skills.
  • Knowledge of an additional language is an advantage.
  • Strong interpersonal and problem-solving abilities.
  • Computer literacy and previous experience with Opera are an advantage.
Competencies

The ideal candidate will possess:

  • Customer-driven approach.
  • Proactive and 'switched on' personality.
  • Outgoing, charismatic, and approachable character.
  • Ability to work well under pressure in a fast-paced environment.
  • Strong teamwork and adaptability skills.