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Client Service Specialist

2 months ago

Dubai, Dubai, United Arab Emirates ClickJobs Full time
About This Role

We are seeking a highly skilled and experienced Client Service Specialist to join our team at ClickJobs. As a key member of our home health care team, you will play a critical role in ensuring the highest level of service delivery to our clients.

Key Responsibilities
  • Referral Coordination: Receive and coordinate home care referrals and facility staffing requests, ensuring timely and efficient processing.
  • Care Team Management: Assign qualified personnel to work on cases, ensuring the right person is matched with the right client.
  • Order Management: Ensure orders are timely and filing is current, maintaining accurate and up-to-date records.
  • Recruitment and Hiring: Support branch recruitment efforts, including interviewing, hiring, and orienting field staff.
  • Client Engagement: Make service calls to referral sources to offer available personnel and gather information regarding client needs.
  • Case Management: Track physician orders, case conferences, re-certifications, in-service, and supervisory visits, ensuring seamless care delivery.
  • Supply Management: Order and monitor medical and office supplies under the direction of the supervising nurse and Branch Director.
  • Compliance: Ensure compliance with licensure and credentialing requirements, maintaining the integrity of employee personnel files and client charts.
  • Data Entry: Complete data entry as assigned, ensuring accurate and timely reporting.
  • Counseling and Resolution: Counsel field employees on non-clinical matters, initiate complaint and service failure reporting, and investigate and resolve issues.
  • Company Standards: Exemplify AWESome company standards, upholding our values and mission.
  • Additional Duties: Perform all other duties as assigned, contributing to the success of our team.
Requirements
  • Education: Bachelor's degree strongly preferred, with two or more years of college required.
  • Experience: At least one year of training or experience in a service-related industry, with a minimum of one year of experience in home health care, preferably with commercial insurance and private pay experience.
  • Skills: Emphasize problem-solving skills in a patient care setting, with a strong ability to work independently and as part of a team.