Current jobs related to Guest Relations Specialist - Dubai, Dubai - Accor

  • Guest Relations Specialist

    1 week ago

    Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

    Roles and ResponsibilitiesAn exciting opportunity has arisen for a Seasonal Guest Relations Executive - Food & Beverage Service in Jumeirah Al Naseem. The main duties and responsibilities of this role are:Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.Meet all...

  • Guest Relations Manager

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Foreground. Full time

    Guest Relations ManagerAt Foreground., we're seeking a skilled Guest Relations Manager to join our team. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences and ensuring our properties meet the highest standards of quality.Key Responsibilities:Department Management: Oversee the Guest Relations...

  • Guest Relations Manager

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Foreground. Full time

    Guest Relations ManagerAt Foreground, we're seeking a skilled Guest Relations Manager to join our team. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences and ensuring our properties meet the highest standards of quality.Key Responsibilities:Department Management: Oversee the Guest Relations...

  • Guest Relations Manager

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Foreground LLC Full time

    Guest Relations ManagerWe are partnering with a leading provider in the luxury hospitality sector to offer innovative accommodation experiences. Our partner is seeking a Guest Relations Manager to join their team in Dubai.Key Responsibilities:Manage the Guest Relations department to ensure a positive experience for guests.Review guest arrival and departure...

  • Guest Relations Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Job Title: Guest Relations ManagerAccorHotel is seeking a highly skilled Guest Relations Manager to oversee and direct all aspects of Guest Relations to maximize guest satisfaction.Key Responsibilities:Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departureEnsure all members consistently...

  • Guest Relations Supervisor

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Job Title: Guest Relations SupervisorAt Anantara Hotels & Resorts, we are seeking a highly skilled and experienced Guest Relations Supervisor to join our team. As a key member of our front office operations, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.Key...

  • Guest Relations Manager

    1 month ago

    Dubai, Dubai, United Arab Emirates Accor Full time

    Key ResponsibilitiesWe are seeking a highly skilled Guest Relations Manager to join our team at Accor. The successful candidate will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.Qualifications and SkillsMinimum 4-6 years' experience as a Guest Relations Manager in a hotel setting.Fluent English speaker...

  • Guest Relations Ambassador

    1 month ago

    Dubai, Dubai, United Arab Emirates Foreground LLC Full time

    Guest Relations ExecutiveWe are partnering with a leading provider in the luxury hospitality sector to offer innovative accommodation experiences. They are seeking a Guest Relations Executive to join their team in Dubai.Key Responsibilities:Liaise with housekeeping and maintenance teams to ensure properties are ready for guests and meet high standards.Review...

  • Guest Relations Manager

    4 weeks ago

    Dubai, Dubai, United Arab Emirates GRG Company Full time

    Job Title: Guest Relations ManagerGRG Company is seeking a highly skilled Guest Relations Manager to join our team. As a key member of our hospitality team, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Education and Experience: A Bachelor's degree in Human Resources,...

  • Guest Relations Supervisor

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Job Description:As a Guest Relations Supervisor at Anantara Dubai Palm Jumeirah Resort & Spa, you will be responsible for providing exceptional service to our guests, ensuring a seamless arrival and departure experience, and maintaining the highest levels of customer satisfaction.Key Responsibilities:Manage the Guest Relations function, ensuring prompt and...

  • Guest Relations Supervisor

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Job Title: Guest Relations SupervisorAt Anantara Hotels & Resorts, we are seeking a highly skilled and experienced Guest Relations Supervisor to join our team. As a key member of our front office operations, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.Key Responsibilities:Guest...

  • Guest Relations Ambassador

    2 weeks ago

    Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

    Key ResponsibilitiesThe Guest Relations Officer will be responsible for ensuring a seamless and personalized experience for all guests. This includes identifying customer needs and expectations, providing appropriate products and services, and resolving any issues that may arise.Key Performance Indicators:Guest satisfaction ratingsIssue resolution rateGuest...

  • Guest Relations Ambassador

    1 month ago

    Dubai, Dubai, United Arab Emirates SOFITEL Full time

    Delivering Exceptional Guest ExperiencesWe are seeking a skilled Guest Relations Officer to join our team at SOFITEL. As a key member of our hospitality team, you will be responsible for providing personalized service to our guests, ensuring their stay with us is nothing short of exceptional.Key Responsibilities:Guest Service: Provide prompt and courteous...

  • Guest Relations Associate

    4 weeks ago

    Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Guest Relations Assistant to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room...

  • Guest Relations Associate

    4 weeks ago

    Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Guest Relations Assistant to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers.Key Responsibilities:Process guest check-ins, check-outs, room...

  • Guest Relations Coordinator

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Foreground LLC Full time

    Guest Relations ExecutiveWe are partnering with a tech-enabled hospitality firm and a leading provider in the luxury hospitality sector, offering innovative accommodation experiences. They are looking for a Guest Relations Executive to join their team in Dubai.Key Responsibilities:Liaising with internal teams to ensure seamless guest experiences and...

  • Guest Relations Ambassador

    2 weeks ago

    Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

    About the Role:We are seeking a highly skilled Guest Relations Executive to join our team at Shimmers Restaurant. The successful candidate will be responsible for providing exceptional customer service to all guests, including greeting them warmly and engaging in small conversations to make them feel comfortable and welcome.Main Responsibilities:Provide...

  • Guest Relations Ambassador

    2 weeks ago

    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Key Responsibilities:As a Guest Relations Ambassador at AccorHotel, you will be responsible for delivering exceptional service to our guests. This includes welcoming guests, assisting with check-in, responding to requests, and settling accounts.Initiative and Personalization:You will take the initiative to add a personalized experience for our guests,...

  • Guest Relations Ambassador

    2 weeks ago

    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Key Responsibilities:Guest Arrival and Check-in: Welcome guests with a warm and friendly demeanor, ensuring a smooth arrival experience by providing assistance with check-in procedures.Guest Service and Support: Act as a point of contact for guests throughout their stay, addressing inquiries, requests, or concerns promptly and efficiently.Guest Needs and...

  • Guest Relations Ambassador

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Grosvenor House, a Luxury Collection Hotel,Dubai Full time

    Job SummaryWe are seeking a highly skilled Guest Relations Executive to join our team at Grosvenor House, a Luxury Collection Hotel, Dubai. As a key member of our management team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key ResponsibilitiesAssist management in hiring, training, and...

Guest Relations Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Accor Full time

Position Overview
As a vital member of our hospitality team, the Royal Service Agent plays a crucial role in ensuring an exceptional guest experience. This position requires a blend of communication skills, problem-solving abilities, and a commitment to service excellence.

  • Service Excellence: Deliver consistently professional, friendly, and engaging service to all guests.
  • Communication Management: Handle all incoming calls and emails, either by redirecting or providing assistance directly.
  • Response Protocol: Answer calls and emails promptly, maintaining a courteous and clear tone.
  • Ownership of Requests: Take full responsibility for guest inquiries and ensure timely follow-up in line with our service standards.
  • Department Knowledge: Maintain a comprehensive understanding of all hotel departments, particularly Housekeeping, Front Office, and Engineering.
  • Operational Dispatch: Act as a communication hub for security, guest services, and operational colleagues.
  • Service Request Management: Update and manage service requests and work orders, ensuring they are dispatched to the appropriate department.
  • System Maintenance: Oversee the Royal Service software system, ensuring all services are accessible and efficiently executed.
  • Equipment Upkeep: Ensure the proper functioning of all telephone and related equipment within the switchboard.
  • Confidentiality Assurance: Uphold the confidentiality of all guest information.
  • Message Handling: Accurately transcribe and relay messages, ensuring they reach the intended recipients.
  • Emergency Response: Provide timely information and assistance during emergencies, following up to ensure guest satisfaction.
  • Wake-Up Call Management: Accurately log and deliver wake-up calls as requested by guests.
  • Guest Liaison: Serve as a point of contact for guests seeking information about hotel services, promotions, and amenities.
  • Reservation Coordination: Manage restaurant reservation requests through the Table Management System.
  • Lost & Found Communication: Maintain clear communication with guests regarding lost and found items.
  • Amenity Creation: Facilitate the creation of amenities in the system for efficient delivery.
  • Emergency Procedures Knowledge: Be well-versed in hotel emergency protocols and maintain composure during high-pressure situations.
  • Service-Driven Environment: Promote a results-oriented work atmosphere focused on exceptional service.
  • Policy Adherence: Follow departmental policies and safety standards diligently.
  • Additional Responsibilities: Perform other duties as assigned to support hotel operations.

Qualifications
To be successful in this role, candidates must possess:

  • Fluency in Arabic, both spoken and written.
  • Previous experience as a Telephone Operator.
  • Exceptional guest service skills and strong verbal communication abilities.
  • Proficiency in Microsoft Windows applications; knowledge of Opera Property Management System is advantageous.
  • Strong interpersonal skills and problem-solving capabilities.
  • Highly organized, responsible, and reliable work ethic.
  • Ability to thrive in a fast-paced environment.
  • Team-oriented mindset with a focus on guest needs.
  • Fluency in English; additional languages are a plus.
  • Capability to manage multiple tasks and guest requests effectively.

Additional Information
Visa Requirements:
Applicants must be eligible to live and work in the specified location.