Guest Experience Host
1 week ago
Job Summary
We are seeking a highly skilled and experienced Front Desk Ambassador to join our team at Mövenpick Resort Al Marjan Island. As a Front Desk Ambassador, you will be the first point of contact for our guests and will be responsible for ensuring that they have a memorable and enjoyable experience with us.
Key Responsibilities
- Guest Greeting and Check-in
- Welcome guests with a warm and professional demeanor as they arrive at the lobby.
- Prepare and serve welcome drinks to guests, ensuring that the drink station is always stocked and presentable.
- Provide guests with fresh, clean towels upon arrival.
- Personalized Experience
- Take initiative to add a personalized touch to each guest's experience.
- Relationship Building
- Build and maintain good relationships with all stakeholders, including guests, colleagues, and suppliers.
Requirements
- Minimum 1 year of experience as a Guest Relations professional in a 5-star resort in the UAE.
- Multi-lingual skills, particularly in Arabic, German, Russian, and French, would be an asset.
- Proven ability to communicate effectively and build strong relationships with colleagues and guests.
What We Offer
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Access to learning programs through our Academies.
- Opportunities for career growth and development within the company.
- Ability to make a positive impact through our Corporate Social Responsibility activities.
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