Bell Services Supervisor

3 weeks ago


Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

Position Overview

The Guest Journey Supervisor plays a pivotal role in ensuring an exceptional experience for all guests. This position requires a proactive approach to meet and exceed guest expectations while managing the daily operations of the Bell service desk.

Key Responsibilities

  • Anticipate and address all guest needs and inquiries with professionalism.
  • Oversee the smooth operation of the Bell service desk on a daily basis.
  • Maintain comprehensive knowledge of hotel offerings, including room types, pricing, amenities, dining options, and promotional activities.
  • Manage concierge communications and emails efficiently.
  • Ensure the lobby area is consistently clean and welcoming.
  • Greet and acknowledge all guests warmly, providing a friendly atmosphere.
  • Assist guests with luggage and offer luggage storage services.
  • Coordinate the delivery of messages and items to guest rooms.
  • Provide specialized assistance to guests requiring additional support.
  • Offer coaching and guidance to team members as needed.
  • Schedule shifts and manage staffing for the Bell Attendant and Driver team to ensure seamless operations.
  • Complete all assigned duties as per the shift checklist.
  • Oversee transportation arrangements, including taxis and private vehicles, ensuring efficiency.
  • Support other hotel departments as required.
  • Drive hotel buggies responsibly, setting a positive example for team members.
  • Monitor the condition of the buggy fleet, reporting any issues to management.
  • Order guest supplies through the hotel's inventory management system.

Qualifications

  • High School diploma or equivalent.
  • A minimum of 1 year of experience in a similar role.
  • Experience in a luxury hotel environment is essential.
  • A genuine passion for delivering outstanding service.
  • Strong teamwork and communication skills.

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