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Bell Attendant

2 months ago

Dubai, Dubai, United Arab Emirates Millennium Hotels And Resorts MEA Full time
Job Summary

We are seeking a highly skilled and professional Bell Attendant to join our team at Millennium Hotels And Resorts MEA. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities
  1. Guest Greeting and Communication: Greet guests in a professional and friendly manner, establishing a positive first impression and setting the tone for their stay.
  2. Team Collaboration: Maintain effective communication with all relevant departments, including housekeeping, food and beverage, and management, to ensure seamless service delivery and meet guest expectations.
  3. Service Knowledge and Updates: Stay updated on hotel services, local attractions, and events, and maintain knowledge of hotel facilities and amenities to provide informed recommendations to guests.
  4. Guest Profile Management: Monitor guest profiles through our Opera Guest profile system, ensuring accurate and up-to-date information to provide personalized service.
  5. Guest Assistance: Assist guests with luggage transportation, mail and package delivery, and other requests, demonstrating a commitment to exceptional service.
  6. Message and Item Delivery: Promptly deliver guest messages, mail, and packages in a professional and timely manner, ensuring guests receive important information and items.
  7. Concierge Desk and Storage Maintenance: Maintain the concierge desk and storage room in a clean, tidy, and well-organized state, adhering to hotel standards and policies.
  8. Environmental, Health, and Safety: Uphold environmental, health, and safety standards, adhering to company policies and procedures to ensure a safe and sustainable work environment.