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Bell Captain

2 months ago

Dubai, Dubai, United Arab Emirates Accor Full time

Job Summary

We are seeking a highly skilled and customer-focused Bell Captain to join our team at Accor. As a Bell Captain, you will be the first point of contact for our guests, providing exceptional service and ensuring a warm welcome to our property.

Key Responsibilities

  1. Guest Services: Timely delivery of guests' luggage, messages, and other items within the property, ensuring a seamless and efficient experience.
  2. Room Orientation: Personalize guests' orientation of their room in a professional, friendly, and engaging way, highlighting the property's amenities and services.
  3. Lobby Presence: Maintain a strong presence in the lobby as an ambassador of the property and brand, offering exceptional service and support to guests.

Requirements

  1. Service Focus: A service-focused personality is essential, with a passion for delivering exceptional customer experiences.
  2. Customer Experience: Previous customer-related experience is an asset, with a proven track record of providing outstanding service.
  3. Communication Skills: Excellent communication skills and a professional presentation are required, with the ability to work effectively with colleagues and guests alike.
  4. Teamwork: Ability to work cohesively with fellow colleagues as part of a team, supporting each other to deliver exceptional results.

What We Offer

  1. Employee Benefits: Access to an employee benefit card offering discounted rates at Accor properties worldwide.
  2. Learning and Development: Opportunities to develop your talent and grow within the property and across the world through our Academies.
  3. Corporate Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities, contributing to a positive impact on the community.