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Bell Attendant
2 months ago
Jumeirah Hotels and Resorts is a luxury hospitality brand that has been setting the benchmark for exceptional service and lavish experiences since 1997. With a portfolio of 26 properties across the Middle East, Europe, and Asia, we offer world-class amenities, including fine dining, state-of-the-art wellness facilities, and unique cultural experiences.
Our commitment to sustainability and innovation has earned us a reputation as a leader in the hospitality industry. We are dedicated to developing and empowering our colleagues to excel in world-class environments, and we are committed to embedding equality, diversity, and inclusion in all our practices.
About the RoleWe are seeking a young and energetic Bell Attendant to join our lifestyle team at Zabeel House by Jumeirah, The Greens. As a Bell Attendant, you will be responsible for ensuring that all guest luggage, mail, and parcels are delivered in a timely, professional, and efficient manner.
You will be the first point of contact for guests, providing a friendly, courteous, informative, and efficient service. You will be responsible for handling customer complaints in a professional manner, and for ensuring that all guests are given a seamless and enjoyable experience.
Key Responsibilities- Ensure that all guest queries and requests for information are handled efficiently.
- Ensure the luggage services are operated smoothly and efficiently with no delay or damage.
- Handle customer complaints in a professional manner, and report to the Team Leader and Duty Manager.
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
- Display high product knowledge of all services and facilities of the hotel.
- Be well-informed about any information that might be useful to the guests, and pass the knowledge on to the team.
- Ensure that all guest comments are effectively communicated to the Guest Service Executives or Team Leaders.
- High School Graduate or Diploma in Hospitality Management.
- Ideally 1 year Hotel Experience in Front Office.
- Accustomed to handling customer complaints.
- Good interpersonal and communication skills, fluent in English.
- Additional Language would be of advantage: Arabic, Russian, Mandarin or European language.
- Outgoing and friendly personality, enthusiastic and eager.
- Able to communicate effectively and to respond well to questions and requests.
This position offers a highly competitive salary and package, including housing, flight allowance, medical coverage, life and accident insurance, uniform, laundry services, meals during working hours, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets, and reduced hotel rates.
