Client Support Specialist
1 week ago
We are seeking a highly skilled and customer-focused professional to join our team at Est Group as a Customer Service Representative. This role is ideal for individuals who are passionate about delivering exceptional service and building strong relationships with clients.
Key Responsibilities:- Client Engagement: Develop and maintain strong relationships with clients through proactive communication, active listening, and empathy.
- Issue Resolution: Effectively resolve client inquiries and concerns in a timely and professional manner, ensuring high levels of customer satisfaction.
- Record Keeping: Maintain accurate and up-to-date records of client interactions and transactions, ensuring compliance with company policies and procedures.
- Team Collaboration: Work collaboratively with team members to achieve common goals, share knowledge, and improve service delivery.
- Communication Skills: Possess excellent verbal and written communication skills in English, with the ability to communicate complex information in a clear and concise manner.
- Problem-Solving Abilities: Demonstrate strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Industry Experience: Previous experience in customer service or a related field is highly desirable, with a proven track record of delivering exceptional results.
- Adaptability: Possess the ability to work in a fast-paced environment, adapt to change, and prioritize tasks effectively.
- Competitive Compensation: Receive a competitive salary and benefits package.
- Career Growth Opportunities: Enjoy opportunities for career growth and professional development within Est Group.
- Collaborative Work Environment: Work in a friendly and supportive team environment that fosters collaboration and innovation.
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