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Client Support Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Intoude Foundation Full time

Key Responsibilities:

  • Deliver administrative assistance to both our organization and clients, which includes managing schedules, coordinating appointments, and overseeing communications.
  • Act as the primary contact for client inquiries, offering courteous and effective support through various channels including phone, email, and chat.
  • Facilitate order management, address billing questions, and resolve client concerns promptly and professionally.
  • Ensure the accuracy of records and databases, maintaining data integrity and confidentiality at all times.
  • Work collaboratively with colleagues to enhance processes and improve the overall client experience.
  • Carry out general office responsibilities and additional tasks as required to support team and operational needs.