Current jobs related to Client Support Specialist - Dubai, Dubai - Sharaf DG LLC

  • Senior Client Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Marsh Full time

    Key Responsibilities:As a Senior Client Support Specialist at Marsh, you will be responsible for providing exceptional support to clients, ensuring timely and efficient resolution of their enquiries and complaints. Your primary focus will be on receiving and responding to client enquiries, providing guidance on claims procedures, and facilitating approvals...

  • IT Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Talent Pal Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking an experienced IT Support Specialist to join our team at Talent Pal. The successful candidate will be responsible for providing technical support to our end-users, ensuring that they have a positive experience with our IT services.Key Responsibilities:Provide technical support to end-users via phone,...

  • Senior Client Support Specialist

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Marsh Full time

    Job DescriptionAs a key member of the Marsh team, the Team Lead will play a vital role in delivering exceptional client support and services. The successful candidate will be responsible for providing timely and effective support to clients, ensuring seamless communication and resolution of their queries and concerns.Key Responsibilities:Client Support:...

  • IT Support Specialist

    4 weeks ago

    Dubai, Dubai, United Arab Emirates CHARTERHOUSE MIDDLE EAST Full time

    IT Support Specialist OpportunityThis is a fantastic chance to join Charterhouse Middle East and contribute to the growth of our global company. As an IT Support Specialist, you will play a crucial role in providing technical assistance and support to end-users within the business.The ideal candidate will be responsible for responding to user inquiries and...

  • IT Support Specialist

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Dice Full time

    Tier II IT Support PositionDice is a leading career destination for tech experts at every stage of their careers. Our client, Alexander Technology Group, is seeking a skilled IT professional to fill this role.Job Summary: We are looking for a highly motivated and experienced IT support specialist to provide top-notch support to our clients. The ideal...

  • IT Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Sisco Jobs Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking an experienced IT Support Specialist to join our team at Sisco Jobs. The ideal candidate will have 5 years of relevant work experience and a strong understanding of IT systems and infrastructure.Key Responsibilities:Provide technical assistance and support to our internal teamsTroubleshoot hardware...

  • IT Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates ITHR 360 Consulting FZE Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at ITHR 360 Consulting FZE. As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our IT infrastructure.Key Responsibilities:Provide technical support to internal staff via phone, email, and in-person...

  • IT Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates ITHR 360 Consulting FZE Full time

    Job Title: IT Support SpecialistAbout the Role:We are seeking an experienced IT Support Specialist to join our team at ITHR 360 Consulting FZE. As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our IT infrastructure.Responsibilities:Provide technical support to internal users via phone, email, and in-person...

  • IT Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates ITHR 360 Consulting FZE Full time

    Job Title: IT Support SpecialistAbout the Role:We are seeking a highly skilled IT Support Specialist to join our team at ITHR 360 Consulting FZE. As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our IT infrastructure.Key Responsibilities:Provide technical support to internal staff via phone, email, and in-person...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Jobot Full time

    Job Requirements:As a Technical Support Specialist at Jobot, you will be responsible for providing exceptional customer service and technical support to our clients. To be successful in this role, you will need to have:Proven experience in a customer support role, with a strong understanding of computer systems, mobile devices, and other technology...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Insight Global Full time

    Key Responsibilities:Incident Resolution: Diagnose and resolve software and hardware incidents, including operating systems and a range of software applications.User Support: Assist all users with logged IT-related incidents when called upon.Problem Analysis: Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Jadeer Full time

    About JadeerWe are an innovative software company in UAE that provides exceptional technical support services. Our mission is to ensure the success and satisfaction of our clients through reliable and efficient support.The RoleAs a Technical Support Specialist, you will provide advanced technical support to clients, resolving complex issues and ensuring...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Jadeer Full time

    About JadeerWe are a software company in UAE that provides exceptional technical support services. Our mission is to ensure the success and satisfaction of our clients through reliable and efficient support.The RoleAs a Technical Support Specialist at Jadeer, you will provide advanced technical support to clients, resolving complex issues and ensuring their...

  • Technical Support Specialist

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Michael page Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Michael Page. As a key member of our support team, you will be responsible for providing technical assistance to our clients and ensuring the smooth operation of our navigation systems.Key ResponsibilitiesTroubleshooting and Resolution: Assist with troubleshooting and...

  • IT Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Dicetek LLC Full time

    Job SummaryDicetek LLC is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesRespond to technical inquiries and resolve issues in a...

  • IT Support Specialist

    1 month ago

    Dubai, Dubai, United Arab Emirates SimplyApply Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at SimplyApply. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our internal end-users.Responsibilities:Provide technical support through remote access tools to...

  • Legal Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Talent Pal Full time

    The Opportunity: We are seeking a highly skilled and organized Legal Support Specialist to join our team. As a key member of our support staff, you will provide exceptional secretarial and administrative support to our partners, ensuring the smooth operation of our business. This role offers a diverse and engaging workload, including calendar management,...

  • Wealth Management Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Independent Resourcing Consultancy Ltd Full time

    Job Title: Wealth Management Support SpecialistLocation: DubaiOur client, a leading investment management firm, is renowned for developing lasting partnerships with clients. Specializing in wealth management and financial services, they provide tailored solutions that cover every aspect of financial life. From private wealth management to corporate advisory,...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates raqmiyat dubai Full time

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Raqmiyat Dubai. The successful candidate will provide exceptional technical support to our healthcare clients, ensuring seamless delivery of IT services.Key Responsibilities:Provide technical support to healthcare clients via phone, email, and in-personTroubleshoot...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Talent Pal Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Talent Pal. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring they receive the highest level of service and support.Key Responsibilities:Provide...

Client Support Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Sharaf DG LLC Full time

Role Overview:
As a Client Support Specialist, you will be responsible for promoting and marketing tailored plans to various sectors including businesses, institutions, and government entities. Your role will involve providing comprehensive information regarding plan features, advantages, and pricing to prospective clients.

Key Responsibilities:
1. Identify opportunities to boost revenue through effective upselling and cross-selling of products and services.
2. Deliver exceptional customer service by addressing and resolving client concerns in a timely and professional manner.
3. Meet and exceed quality Key Performance Indicators (KPIs) related to customer service, including response times, resolution times, and customer satisfaction scores.
4. Collaborate with audit teams during internal and external audits to ensure compliance with industry regulations.
5. Manage Telecommunications Regulatory Authority (TRA) audits to ensure adherence to relevant regulations.
6. Participate in internal mystery shopping initiatives to evaluate the quality of customer interactions.
7. Maintain a positive, empathetic, and professional demeanor towards clients at all times.
8. Build and sustain relationships of trust with customer accounts through open and interactive communication.
9. Address customer complaints and provide suitable solutions and alternatives within designated timeframes.
10. Assess and identify customer needs to ensure satisfaction.

Communication and Documentation:
1. Follow established communication procedures, guidelines, and policies.
2. Take proactive steps to engage customers and respond promptly to inquiries.
3. Document and report trends in customer interactions to the team leader.
4. Keep accurate records of customer interactions, transactions, comments, and complaints.
5. Provide feedback on the efficiency of the customer service process.

Qualifications:
Experience: Minimum of 1 year in Call Centre, Customer Care, or Front Desk roles.
Education: Graduate preferred.
Certifications: Certification in customer service is an advantage.
Skills:
- Excellent verbal and written communication skills.
- Strong team player with effective listening skills.
- Ability to multitask and solve problems efficiently.
- Proficient in computer usage.