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Client Support Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time
Position Overview

As a Client Support Specialist at Precision Hire Solution, you will play a vital role in ensuring customer satisfaction by delivering exceptional assistance to both current and prospective clients. Your primary objective will be to enhance the overall experience of our users by providing accurate and timely responses to their inquiries.

Key Responsibilities
  • Assist clients in navigating and utilizing our software solutions effectively.
  • Engage with visitors and potential leads through live chat interactions.
  • Ensure a high level of customer satisfaction through attentive service.
  • Enhance the customer experience by actively listening and responding to feedback.
  • Collaborate with internal teams, including sales and technical departments, to resolve client issues.
Essential Qualifications
  • Proficient in both English and Arabic, with strong written and verbal communication skills.
  • Demonstrated affinity for IT and business operations.
  • Customer-focused mindset with a proactive approach.
  • Ability to work independently and learn quickly.
  • 1 to 3 years of relevant experience in a support role.
  • Strong problem-solving capabilities.
Preferred Qualifications
  • Familiarity with business processes and workflows.
  • Technical knowledge in areas such as XML, Python, or JavaScript.
  • Residing in the UAE.
What We Offer

At Precision Hire Solution, we value our employees and strive to create a positive work environment. Our offerings include:

Team Building Activities

Engage in various team-building events throughout the year to foster collaboration and camaraderie.

Sports Activities

Participate in sports with colleagues, with expenses covered by the company.

Refreshments

Enjoy a selection of snacks, coffee, and fruit available in the office.

We invite candidates who are fluent in Arabic to consider this opportunity.