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Client Support Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Siemens Full time

**Job Summary**

As a Client Support Specialist at Siemens, you will play a critical role in delivering exceptional customer experience through phone, email, and chat support. Your primary objective will be to drive client retention by providing timely and effective solutions to their queries.

**Key Responsibilities:**

  • Deliver legendary customer support by establishing strong relationships with clients and resolving their issues in a fast-paced environment.
  • Identify and resolve non-routine technical problems for specific product suites by developing troubleshooting procedures to meet daily support requirements.
  • Collaborate with cross-functional teams to ensure seamless support delivery and continuous improvement of customer experience.

**Requirements:**

  • Strong communication and problem-solving skills.
  • Ability to work in a dynamic environment with multiple priorities.
  • Excellent technical skills and knowledge of customer support software.

**About Siemens:**

Siemens is a leading global technology company that provides innovative solutions in the fields of industry, energy, healthcare, and infrastructure. As a Client Support Specialist, you will be part of a team that is dedicated to delivering exceptional customer experience and driving business growth.