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Client Support Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time
Position Overview

As a Client Support Specialist at Precision Hire Solution, you will play a crucial role in ensuring customer satisfaction by providing exceptional assistance to both existing and prospective clients. Your positive demeanor and proactive approach will be essential in delivering high-quality service.

Key Responsibilities
  • Assist clients in navigating our suite of business applications.
  • Engage with potential customers through live chat and other communication channels.
  • Ensure a high level of client satisfaction through effective problem resolution.
  • Enhance the overall client experience by identifying areas for improvement.
  • Collaborate with internal teams to refine our product offerings based on client feedback.
Essential Qualifications
  • Proficient in both English and Arabic (written and spoken).
  • Strong affinity for IT and business operations.
  • Customer-focused mindset with a commitment to service excellence.
  • Ability to work independently and adapt quickly to new challenges.
  • 1 to 3 years of relevant experience.
  • Strong analytical and problem-solving skills.
Preferred Qualifications
  • Familiarity with business processes.
  • Technical knowledge in areas such as XML, Python, or JavaScript.
What We Offer

At Precision Hire Solution, you will have the opportunity to contribute to the enhancement of our software solutions by providing valuable feedback from users. Your role will be pivotal in bridging the gap between end-users and our development team, ensuring that our clients receive the best support experience possible.

Additional Benefits
  • Participate in various team-building events throughout the year.
  • Engage in sports activities with colleagues, with expenses covered by the company.
  • Enjoy complimentary snacks and beverages in the office.

We invite you to consider this opportunity if you meet the language requirements and possess the necessary skills.