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Store Director
2 months ago
We are seeking a highly experienced and skilled Store Director to lead our luxury fashion store in the Middle East. As a key member of the CHALHOUB Group team, you will be responsible for driving sales growth, improving customer experience, and developing a high-performing team.
Key Responsibilities- Business Leadership
- Develop and execute a comprehensive business plan to achieve sales targets and key performance indicators (KPIs).
- Lead by example and promote the CHALHOUB Group's values and philosophy through all interactions with customers and team members.
- Customer Experience
- Develop an omnichannel mindset among the team to provide a seamless customer experience across all touchpoints.
- Implement clienteling strategies to build strong relationships with customers and drive sales growth.
- Team Management
- Recruit, develop, and retain high-performing team members to drive business results.
- Provide coaching and development opportunities to enhance team members' skills and knowledge.
- Operational Excellence
- Ensure all sales and operational policies and procedures are followed and maintained in the store.
- Implement efficient processes to manage e-commerce orders and ensure timely fulfillment.
- Minimum 5 years of experience in store management, preferably in luxury fashion in the Middle East.
- Strong commercial acumen and ability to drive sales growth.
- Excellent communication and leadership skills.
- Ability to build and maintain strong relationships with customers and team members.