Mandarin Sales Support Specialist
4 weeks ago
The Sales Support Executive plays a crucial role in enhancing the effectiveness of our sales team by providing exceptional support tailored to the Chinese market. This position involves addressing client inquiries, offering product insights, and managing various sales-related tasks.
Key Responsibilities:- Client Assistance: Deliver timely and effective support to sales representatives and clients, managing inquiries, providing product details, and resolving issues. This includes organizing client meetings, preparing sales presentations, and following up on potential leads.
- Sales Coordination: Facilitate sales operations by generating quotes, issuing policies, and assisting with endorsements and claims while collaborating with insurance providers.
- Relationship Management: Build and nurture strong connections with clients and internal teams, ensuring effective communication and alignment with business goals.
- Market Analysis: Conduct research to uncover potential clients, analyze market trends, and gather competitive intelligence to bolster sales initiatives.
- Administrative Support: Aid the sales team with essential administrative duties, including document management, client record maintenance, and updates to sales databases.
- Performance Monitoring: Track and evaluate sales performance metrics, offering insights and recommendations to enhance sales strategies.
- Cross-Functional Collaboration: Work closely with various departments, such as marketing, product development, and finance, to ensure cohesive support for sales efforts.
- Process Improvement: Identify opportunities for enhancing efficiency within the sales support function, implementing best practices and innovative solutions.
- Bachelor's degree in business administration, marketing, or a related discipline.
- 1 to 2 years of experience in the insurance or financial services sector.
- Familiarity with insurance products and services.
- Fluency in both Chinese (Mandarin) and English is required.
- Demonstrated experience in sales support or a comparable role, ideally within the insurance industry.
- Strong communication and interpersonal abilities.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Office Suite and CRM software.
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