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Lead Sales Strategist

3 months ago

Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time
Overview

As a Lead Sales Strategist at Mandarin Oriental Hotel Group, you will play a pivotal role in driving revenue and enhancing customer relationships.

Key Responsibilities
  • Market Insight: Possess a comprehensive understanding of the market landscape, including competitor analysis, economic indicators, and supply-demand dynamics to effectively position our offerings.
  • Sales Strategy: Ensure adherence to established sales strategies during negotiations, optimizing opportunities for upselling and cross-selling.
  • Customer Understanding: Develop a deep understanding of our primary clientele and their service expectations, tailoring solutions to meet their unique business needs.
  • Brand Promotion: Actively promote our brand across the Mandarin Oriental portfolio through strategic initiatives.
  • Timely Response: Guarantee that all customer requests are addressed within the company's designated timeframes.
  • Performance Analysis: Participate in regular departmental meetings, providing insights on account performance and contributing valuable market and customer feedback.
  • Account Coverage: Step in to manage accounts as needed, ensuring continuity of service.
  • Service Excellence: Uphold customer loyalty and brand standards by delivering exceptional service experiences.
  • Relationship Building: Cultivate strong relationships with clients, guests, and team members to fully understand and effectively meet their needs.
  • Team Leadership: Set a positive example for the Sales, Reservations, and Conference Sales teams, fostering a collaborative environment.
  • Conflict Resolution: Address guest complaints and disputes with professionalism and care.
  • Colleague Collaboration: Maintain excellent working relationships with all hotel colleagues, promoting teamwork.
  • Training Utilization: Leverage available training resources to enhance colleague performance.
  • Site Visits: Conduct site visits as necessary to support hotel operations.

Join us in delivering unparalleled service and creating memorable experiences for our guests at Mandarin Oriental Hotel Group.