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Senior Sales Director
2 months ago
As a Senior Sales Manager at Mandarin Oriental Hotel Group, you will be responsible for driving sales growth and revenue expansion across our portfolio of luxury hotels and resorts.
Key Responsibilities:- Market Intelligence: Stay up-to-date with market trends, competitor analysis, and economic indicators to inform sales strategies and tactics.
- Sales Strategy Execution: Develop and implement sales plans to achieve revenue targets, focusing on upselling and cross-selling opportunities.
- Customer Insights: Gain a deep understanding of our primary target customers, their business needs, and pain points to deliver tailored solutions and exceptional service.
- Brand Ambassadors: Promote the Mandarin Oriental brand across our portfolio through strategic partnerships and initiatives.
- Account Management: Ensure timely resolution of customer requests and issues, maintaining a high level of customer satisfaction.
- Team Leadership: Lead by example, providing guidance and support to Sales, Reservations, and Conference Sales teams to drive sales growth and revenue expansion.
- Guest Experience: Foster strong relationships with customers, guests, and team members to deliver exceptional service and drive loyalty.
- Collaboration: Maintain excellent working relationships with colleagues across the hotel to ensure seamless service delivery.
- Training and Development: Utilize on-the-job training tools to enhance colleague skills and knowledge.
- Site Visits: Conduct site visits as required to ensure operational excellence and quality service delivery.