Cluster Reservations Coordinator

6 days ago


Al Fujairah City, Fujairah, United Arab Emirates Novotel Hotels Full time
Job Summary

We are seeking a skilled Cluster Reservations Agent to join our team at Novotel Hotels. As a key member of our reservations team, you will be responsible for handling reservations, providing exceptional customer service, and ensuring seamless check-in operations.

Key Responsibilities
  • Reservation Management: Handle reservations by applying the various step-by-step processes defined by the brand, ensuring accurate and timely processing.
  • Customer Service: Provide a friendly and personal welcome to guests, responding to their inquiries and resolving any issues promptly.
  • Administrative Tasks: Enter reservation details precisely, confirm reservations, and maintain accurate records.
  • Communication: Ensure effective communication with colleagues and other departments to facilitate smooth operations.
  • Sales and Marketing: Present the brand and/or Group's loyalty program to customers, adapting the sales pitch to each individual's needs.
Requirements
  • Experience: Preferably 1-2 years of experience in a customer service or telephone contact position.
  • Knowledge: Familiarity with reservation systems in the hospitality industry and computer literacy.
  • Language Skills: Fluency in written and spoken English, with additional international languages being an advantage.
  • Education: Hospitality or related education background.


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