Reservation Agent
6 months ago
**Reservations**
- Download all internet bookings on daily basis (including international brokers), sort branch wise & verification of the bookings and entering customer data into spread sheets.
- Forward all confirmed bookings to assigned branch.
- Remind each branch of their confirmed bookings.
- Follow up with Branches to confirm that each booking was utilized.
- Create monthly reservation reports and submit it to concern.
- Manage rental rates against capacity (available fleet) and demand.
- Coordinate & assist RSA’s whenever required.
- Coordinate with the billing department for invoicing to international partners.
- Assist the branches regarding Rates and terms & conditions of the international partners.
- Coordinate with the customers and the partners and acting as a contact point between them.
**Enquiries**
- Download all internet inquiries (including international brokers), sorting branch wise, department wise & verification of the bookings and entering customer data into spread sheets.
- Forward all enquiries to the concern.
- Forward complaints and comments to assigned department
- Follow up the status of the enquiries every week.
- Prepare monthly enquiry report and submit it to concern.
**Competitive Analysis**
- On a weekly basis, prepare the Competitive Analysis Report, considering both the local and global markets.
- Compare online rates from different websites on a weekly basis.
**Data base**
- Manage existing database and work towards continuously improving it through data feeding from various sources.
**Feedback Forms**
- Taking online feedback from the clients post sales and make a report of that to submit it to the concern.
- Forward complaints or unsatisfied customer comments to CS department.
**Salary**: AED7,000.00 - AED9,000.00 per month
**Experience**:
- Reservation coordination: 5 years (preferred)
- Car rental reservation: 3 years (preferred)
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