Reservation Agent Female

2 months ago

AlAyn, United Arab Emirates Pura vida Eco Retreat Al Ain Full time

**PURPOSE OF JOB**

The Reservation Agent responsibility plays a vital role in ensuring the smooth and efficient operation of the reservation process. To facilitate a positive and seamless experience for all guests by handling reservations, providing accurate information, and contributing to the overall success of the property. This role is essential in maintaining high guest satisfaction, optimizing occupancy, and supporting the eco-friendly ethos of the Company.

**MAIN DUTIES**
- **Reservation Handling**
- Utilize the reservation system to accurately input and process guest information, ensuring completeness and correctness.
- Promptly confirm reservations, providing guests with a confirmation number and essential details about their upcoming stay.
- Engage with guests to understand their preferences and requirements, offering detailed information about the eco retreat's unique features, sustainable practices, and commitment to environmental conservation.
- Clearly articulate the variety of room types available, along with corresponding amenities, special packages, and any current promotions.
- Explain resort policies, including check-in/check-out times, cancellation policies, and any specific guidelines related to the eco-friendly nature of the retreat.
- **Guest Communication**
- Establish clear and open lines of communication with guests to address inquiries, concerns, or special requests promptly and professionally.
- Collaborate with other departments, such as housekeeping and maintenance, to fulfill specific guest requests or accommodate unique needs.
- Verify reservation details with guests, including dates, room types, and any special arrangements.
- Follow up with guests to confirm reservation accuracy, providing reassurance and addressing any last-minute adjustments.
- Ensure guests receive pre-arrival information, including directions, parking details, and any additional information that enhances their experience.
- **Customized Recommendations and Upselling Opportunities**
- Tailor recommendations based on guests' preferences, ensuring they are informed about activities, excursions, and amenities that align with their interests.
- Provide insights into local attractions, dining options, and recreational activities available within the eco-friendly ethos of the retreat.
- Identify opportunities for up-selling additional services, room upgrades, or special packages to enhance the guest experience and maximize revenue.
- Articulate the value of premium offerings in a persuasive and guest-centric manner.
- **Collaboration with Departments**
- Coordinate with housekeeping, maintenance, and other departments to ensure accurate room availability and readiness.
- Work closely with the front desk team to facilitate smooth check-in and check-out processes.
- **Maintaining Reservation Records**
- Keep detailed and accurate records of all reservations, cancellations, and modifications in the reservation system.
- Generate reports as required, providing insights into reservation trends, occupancy rates, and other key performance indicators.
- **Knowledge of Eco-Friendly Practices**
- Stay informed about the eco retreat's sustainability initiatives and convey this information to guests interested in supporting environmentally friendly practices.

**LIVING THE PURA BEHAVIOURS**

**Be a Story Teller**
- Craft compelling narratives about the property, its history, and the surrounding environment. Foster a sense of connection between the Company’s vision and mission and the guests.

**Be Discreet**
- Demonstrate discretion when handling guest information and inquiries. Safeguard guest privacy by not disclosing sensitive information unless required for operational purposes.

**Make it Personal**
- Tailor suggestions and recommendations based on the unique preferences and needs of each guest. Personalize the guest experience by considering individual tastes, interests, and any special occasions they may be celebrating. Utilize guest profiles and notes to remember for future visits.

**Be Knowledgeable**
- Acquire and maintain in-depth knowledge about the Company and its properties, including its facilities, eco-friendly initiatives, and surrounding attractions. Be prepared to share this information confidently with guests.

**JOB SPECIFICATION**

**Qualifications**:

- High school diploma or equivalent; additional education in hospitality or related fields is a plus.
- Proven experience in reservation or guest services roles.

**Experience**:

- Minimum of 2 years in reservations, guest services, or front desk roles.
- Experience with common reservation and booking systems.
- Proven track record in customer service with effective communication skills.
- Demonstrated skills in resolving guest concerns and unexpected situations.
- Familiarity with sales techniques to enhance guest experience and revenue.
- Experience working collaboratively with various departments.
- Understanding or interest in eco-friendly an

  • Reservation Agent

    2 months ago

    Al Barsha, United Arab Emirates City One Tourism & Travel LLC Full time

    Our company is looking for a** **Reservations Agent** preferably with below qualifications: **RESERVATION AGENT DUTIES AND RESPONSIBILITIES**: **Reservations**: - Possess strong arithmetic skills - Processes reservations by mail, telephone or central reservation systems referral - Processes reservations from the sales office, other hotel departments, and...

  • Reservations Agent

    2 months ago

    Al-Ayn, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** Aloft Al Ain Hotel **Job Number** 24164788 **Job Category** Reservations **Location** Aloft Al Ain, Al Ain Square, Al Towayya, Al Ain, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests,...

  • Reservation Agent

    5 months ago

    Ras al-Khaimah, United Arab Emirates Elevate Project Management Full time

    Urgent Hiring We’re looking for an outgoing and organized reservation sales agent to help manage the high volume of inbound inquiries and close sales with potential clients. **Role Description** This is a full-time on-site role for a Reservation Agent. As a Reservation Agent, you will be responsible for handling reservations, providing excellent...

  • Reservations Agent

    6 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Reservations Agent A Reservations Agent oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Agent, how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Agent will work with the sales team to...

  • Reservations Agent

    6 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Reservations Agent oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Agent, how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Agent will work with the sales team to develop future and...

  • Reservations Agent

    6 months ago

    Ras al-Khaimah, United Arab Emirates Movenpick Resort Al Marjan Island Full time

    Company Description Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment...

  • Reservations Agent

    5 months ago

    Al Barsha, United Arab Emirates Grand Excelsior Hotel Al Barsha Full time

    Understand the key principles of Pricing Strategies and Revenue Management Retail, Corporate, Leisure, Group, Other, Global Preference, SET Preferred, Preferred Business, LRA vs NLRA, TMC program, Wholesale Program - Maximize rooms revenue through the conversion of telephone calls into sales - Utilize effective up selling techniques - Understand and take...

  • Reservations Agent

    3 weeks ago

    Umm al-Quwain City, United Arab Emirates Palma Beach Resort Full time

    **Company Description** Palma Beach Resort & Spa, established since 1995, offers a blend of Ancient Egyptian architecture and modern luxury amenities for our guests. Situated in Umm al-Quwain, United Arab Emirates, the resort provides deluxe accommodations, suites, and villas with a touch of Ancient Egypt's grandeur. With a total area of 38,200 sq, Palma...

  • Reservations Agent

    5 months ago

    Al-Ayn, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** Aloft Al Ain **Job Number** 24039068 **Job Category** Reservations **Location** Aloft Al Ain, Al Ain Square, Al Towayya, Al Ain, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests,...

  • Reservations Agent

    4 weeks ago

    Al-Ayn, United Arab Emirates Marriott International, Inc Full time

    **Additional Information**Aloft Al Ain Hotel **Job Number**24181491 **Job Category**Reservations **Location**Aloft Al Ain, Al Ain Square, Al Towayya, Al Ain, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Reservations Agent

    6 months ago

    Ras al-Khaimah, United Arab Emirates Marjan Island Resort & Spa - Managed by ACCOR Full time

    Company Description We bring to you and your family an Arabian hospitality at its finest with an atmosphere of pure luxury and magic. It is in Marjan Island Resort & Spa, managed by Accor that you will find the best of both worlds, a luxury 5- star establishment standards and a canvas of true Arabian tradition. "Why work for Accor? We are far more than a...

  • Reservation Agent

    3 months ago

    Ras al-Khaimah, United Arab Emirates RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Airline Reservations Employee

    3 months ago

    Al-Ayn, United Arab Emirates SKYLA travel Full time

    Job Description: We are seeking a dedicated and committed Airline Reservations Agent to join our outstanding team. You will be responsible for efficiently executing airline ticket booking operations with effective communication skills. Job Responsibilities: - Providing accurate and comprehensive information about flights, availability, prices, and...

  • Reservation & Ticketing Agent

    5 months ago

    Ras al-Khaimah, United Arab Emirates AL AMANA TRAVEL AND TOURSM Full time

    Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...

  • Reservations Agent

    7 months ago

    Al Ain, United Arab Emirates MARRIOTT International Full time

    Process all reservation requests, changes,and cancellations received by phone, fax, or mail. Identify guestreservation needs and determine appropriate room type. Verifyavailability of room type and rate. Explain guarantee, specialrate, and cancellation policies to callers. Accommodate anddocument special requests. Answer questions about...

  • Reservation Agent

    2 months ago

    Ras al-Khaimah, United Arab Emirates Anantara Full time

    **Company Description** Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Al Arab Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary. Nature lovers will relish the...

  • Travel Agent, Typist

    5 months ago

    Al-Ayn, United Arab Emirates Golden Dream Travel & Typing Full time

    **Job Opening: Travel Agent + Typist** **Location**: Sanaiya, Alain, UAE We are seeking a skilled and dedicated individual to join our team as a **Travel Agent + Typist**. This is an excellent opportunity for someone looking to grow their career in the travel and administrative sectors. **Responsibilities**: - **Travel Agent Duties**: - Plan and sell...

  • Multi-Property Reservations Agent

    4 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates MARRIOTT International Full time

    Job SummaryAs a Multi-Property Reservations Agent at Marriott International, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail. You will identify guest reservation needs and determine the appropriate room type, verifying availability and rates. You will also explain guarantee, special...

  • Multi-Property Reservations Agent

    3 months ago

    Ras Al-Khaimah, United Arab Emirates MARRIOTT International Full time

    Process all reservation requests, changes,and cancellations received by phone, fax, or mail. Identify guestreservation needs and determine appropriate room type. Verifyavailability of room type and rate. Explain guarantee, specialrate, and cancellation policies to callers. Accommodate anddocument special requests. Answer questions about...

  • Reservation Agent

    5 months ago

    Ras al-Khaimah, United Arab Emirates MINOR Hotels Full time

    You will assist in the effective operation of the reservations department, to meet the business goals of the hotel, according to instructions given by the Reservation Manager. You will manage incoming reservation requests in order to avoid a back log, ensure daily trace reports/follow up systems are being used effectively and maintain effective office...