Reservations Coordinator

2 weeks ago


Al Fujairah City, Fujairah, United Arab Emirates Rotana Hotels & Resorts Full time

Job Summary

We are seeking a highly skilled and experienced Reservations Agent to join our team at Rotana Hotels & Resorts. As a key member of our reservations department, you will be responsible for processing and confirming guest room reservations, managing room inventory, and providing exceptional customer service to our guests.

Key Responsibilities

  • Reservation Processing
    • Process and confirm guest room reservations made by clients via various channels
    • Input all reservations into the computer, recording all pertinent information and attending to inquiries, complaints, and requests regarding reservations
  • Room Inventory Management
    • Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
    • Maintain an accurate room status at all times
  • Customer Service
    • Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted, and check constantly the incoming emails
    • Promote and maintain good public relations and endeavor to maximize business
  • Administrative Tasks
    • Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
    • Organize visa requests for hotel guests as per hotel policy and up-sell whenever an opportunity is identified

Requirements

  • Education and Qualifications
    • You should have a diploma/degree within the hospitality field
  • Experience and Skills
    • Previous experience in hotel reservations is required
    • You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset


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