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Technical Director of Support Services

4 weeks ago

Dubai, Dubai, United Arab Emirates Crossover Full time

Key Responsibilities

  • Supervise the delivery of tens of thousands of technical support tickets per week to customers worldwide

Requirements

  • At least 5 years of combined technical support and development experience
  • Proven ability to write and enhance code using AI tools
  • Experience leading complex AI projects in a professional setting
  • Strong analytical skills and ability to make data-driven decisions

Duties and Responsibilities

  • Manage and prioritize technical support requests, ensuring timely resolution and high customer satisfaction
  • Develop and implement process improvements to increase efficiency and productivity
  • Collaborate with cross-functional teams to ensure seamless delivery of technical support services