Technical Director of Support Services
2 weeks ago
Key Responsibilities
- Supervise the delivery of tens of thousands of technical support tickets per week to customers worldwide
Requirements
- At least 5 years of combined technical support and development experience
- Proven ability to write and enhance code using AI tools
- Experience leading complex AI projects in a professional setting
- Strong analytical skills and ability to make data-driven decisions
Duties and Responsibilities
- Manage and prioritize technical support requests, ensuring timely resolution and high customer satisfaction
- Develop and implement process improvements to increase efficiency and productivity
- Collaborate with cross-functional teams to ensure seamless delivery of technical support services
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