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Technical IT Support Professional

1 month ago

Dubai, Dubai, United Arab Emirates ITHR 360 Consulting FZE Full time

We are seeking a highly skilled and experienced Technical IT Support Professional to join our growing team in Dubai.

Job Overview

As a key member of our team, you will play a vital role in ensuring the smooth operation of our IT infrastructure. Your primary responsibility will be to provide technical support to our internal staff, troubleshooting IT issues, and implementing solutions to maintain system efficiency.

Key Responsibilities:
  • Provide first-line technical support to internal users via various communication channels.
  • Diagnostics and troubleshoot a wide range of IT problems related to hardware, software, networks, and peripherals.
  • Implement and maintain endpoint security solutions to protect against malware and cyber threats.
  • Configure and manage firewalls to ensure network security and access control.
  • Support the deployment and configuration of Office 365 applications (e.g., Teams, OneDrive, SharePoint).
  • Document technical issues, solutions, and procedures.
Requirements:
  • 4-6 years of experience in a technical support role.
  • Strong understanding of Microsoft Windows operating systems (Windows 10, 11).
  • In-depth knowledge of Office 365 administration and support.
  • Experience with endpoint security solutions (e.g., Endpoint Detection and Response - EDR).
  • Familiarity with firewall configuration and network security principles.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
Benefits:
  • A competitive salary of AED 5,000 - AED 7,000 per month.
  • The opportunity to work with a dynamic and growing team.
  • A supportive and collaborative work environment.
  • Continuous learning and development opportunities.