Employee Relations Specialist
4 weeks ago
Job Overview: At Talent Pal, we are dedicated to fostering a collaborative environment that enhances employee engagement and satisfaction.
The Employee Relations Manager will oversee the efficient execution of employee relations functions and provide support across various sectors within the organization. This role involves leading a team of advisors who address all employee relations issues within Talent Pal. By leveraging both internal and external insights, the Employee Relations Manager will continuously assess and refine processes to align with organizational values and industry best practices.
Key Responsibilities:
- Guide a team of Employee Relations Advisors in advising business leaders on the fair application and interpretation of HR policies, ensuring positive workplace relations.
- Oversee daily operations of the Employee Relations unit, aligning short- and medium-term goals with the overall HR strategy to maximize service quality and efficiency.
- Mentor team members through onboarding, fostering open communication, and providing training and development opportunities to enhance performance and morale.
- Handle complex employee relations cases that require escalation, collaborating with legal teams to address potential legal implications.
- Establish and maintain strong partnerships with HR Business Partners and Centers of Excellence to deliver a proactive employee relations service.
- Design and monitor key performance indicators, creating operational reports to drive continuous improvement and excellence in service delivery.
- Anticipate inquiry volumes and manage the resolution of employee relations questions, contributing to resource planning and budgeting.
- Develop KPIs to assess customer feedback, operational efficiency, and team performance.
- Lead specialized teams within the Employee Relations Unit as necessary, including workforce management and HR analytics.
Qualifications & Experience: To qualify for this position, candidates must meet the following criteria:
- Possess a degree or equivalent qualification.
- Have at least 8 years of experience in Employee Relations and Human Resources.
- Hold a minimum of a Bachelor's degree in a relevant field.
- A postgraduate qualification in a HR-specific area is advantageous.
- Demonstrate progressive experience in HR roles.
- Exhibit comprehensive knowledge of Employment Relations practices.
- Show a customer-centric approach with the ability to design and manage services that meet diverse customer needs.
- Possess strong relationship-building and communication skills across all organizational levels.
- Demonstrate flexibility in problem-solving, balancing policy, legal, and business considerations to provide practical solutions.
- Be data-driven and comfortable with analytics to illustrate impact and ROI.
- Exhibit inspiring leadership qualities that engage both the team and the broader organization.
- Have the capability to initiate and manage projects effectively.
- Show initiative and responsibility with a proactive attitude to achieve results.
- Be self-motivated with a strong desire for continuous improvement and a growth mindset.
Compensation & Benefits: This managerial position offers a competitive tax-free salary, complemented by extensive travel benefits, including discounted flights and hotel accommodations globally. Additional perks include a comprehensive leave and healthcare package, transport benefits, life insurance, and more.
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