IT Operations Director

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates ALDAR Full time
Job Summary

ALDAR is seeking an experienced IT Operations Manager to oversee the daily operations of end-user support, application management, and infrastructure services. The ideal candidate will have a proven track record of effective vendor management and partnership, strong leadership skills, and excellent analytical and problem-solving abilities.

Key Responsibilities
  • Oversee the daily operations of end-user support, application management, and infrastructure services to ensure high performance and service availability.
  • Develop and implement IT operational strategies that align with the overall business goals, focusing on scalability, reliability, and security of IT systems.
  • Manage relationships with vendors and outsourcing partners, ensuring contracts meet the company's needs and are executed effectively.
  • Monitor and improve the delivery of IT services using a mix of in-house and outsourced solutions, evaluating different IT delivery models to optimize cost and efficiency.
  • Lead a team of IT professionals, fostering a culture of continuous improvement and professional growth.
  • Develop and manage the IT operations budget, ensuring cost-effectiveness and proper allocation of resources.
  • Oversee the assessment and deployment of new technologies and systems to enhance operations.
  • Lead the IT operational response to incidents and outages, minimizing impact on business activities and customer services.
  • Define and track key performance indicators (KPIs) for IT operations to continually assess the effectiveness of the IT service delivery.
Requirements
  • Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Minimum of 12 years of experience in IT operations management in a large and diverse group, preferably in a Managed Services delivery model.
  • Minimum of 7+ years in a managerial position.
  • Extensive experience with IT outsourcing and various delivery models, including managed services, cloud-based solutions, and on-premise.
  • Proven track record of effective vendor management and partnership.
  • Strong leadership skills and experience managing large operations.
  • Excellent analytical and problem-solving abilities.
  • Excellent interpersonal and communication skills, capable of working effectively with all levels of staff and management.
  • Deep understanding of current IT trends and best practices in IT operations and security.
  • Certification in ITIL, PMP, or other relevant IT operations or management methodologies is preferred.


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