E-Commerce Operations Associate

1 week ago

Dubai, Dubai, United Arab Emirates Chalhoub Group Full time
About the Role

Chalhoub Group is seeking a highly skilled E-Commerce Operations Associate to join our team. As a key member of our e-commerce operations team, you will be responsible for managing the end-to-end fulfillment of e-commerce orders.

Key Responsibilities
  • Order Fulfillment: Efficiently process and fulfill online orders, ensuring all items are accurately picked, packed, and meet quality standards.
  • Inventory Management: Ensure stock levels are accurately maintained in the system and stores, and coordinate replenishments to prevent shortages.
  • Packaging & Compliance: Manage packaging materials, ensuring compliance with company standards for e-commerce packing.
  • Collaboration with Supply Chain: Align with the supply chain and category management teams for online activation support, inventory replenishment, and material transportation.
  • Marketplace Support: Provide support for marketplace vendors by managing e-commerce stocks and ensuring the timely receipt of products.
  • System Accuracy: Maintain precise stock-on-hand (SOH) records, reporting any discrepancies and ensuring systems are updated in real time.
  • Technical Issue Reporting: Immediately report any technical errors to the IT service desk and follow up for resolution.
  • Returns Management: Handle returned orders in a timely and accurate manner, ensuring proper documentation and system updates.
  • Cross-team Collaboration: Facilitate knowledge transfer across teams to ensure a hybrid approach is maintained between e-commerce and retail operations.
  • Customer Service Coordination: Ensure timely packaging and collection of Click & Collect and home delivery orders, maintaining proper documentation for each order.
  • Flexibility & Multitasking: Adapt to multiple tasks, working across various teams to resolve issues and maintain operational efficiency.
Requirements
  • Languages: Fluency in Arabic and English (mandatory) to liaise with teams across the region.
  • Technical Skills: Proficiency in Microsoft Excel and experience with warehouse management systems (WMS) like Oracle.
  • Experience: Prior experience in e-commerce, retail, or supply chain, with a focus on stock and order management is a must.
  • Soft Skills: Ability to multitask, handle operational challenges, and work proactively to resolve issues across different teams.

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