E-Commerce Specialist

7 days ago

Dubai, Dubai, United Arab Emirates Talent Pal Full time
About the Role

We are seeking an experienced and talented e-commerce professional to join our dynamic team at Talent Pal.

As an e-commerce executive, you will play a pivotal role in optimizing our online business operations and delivering exceptional customer service. You will be responsible for maintaining all our sales touchpoints, including our website, online marketplaces, and aggregators, and overseeing online sales, managing stock inventories, and optimizing the overall customer experience.

Key Responsibilities
  • Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
  • Optimize the end-to-end e-commerce journey for our customers from lead generation to conversion and post-purchase follow-up.
  • Manage and maintain e-commerce platforms, including product listings, pricing, and inventory management.
  • Enhance customer experience by working closely with other departments, such as marketing, content, and customer service.
Your Tasks
  • Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales.
  • Analyze data and generate reports to track e-commerce performance, identify trends, and make data-driven recommendations for improvement.
  • Demonstrate our products with sales data to prospective clients, negotiate contracts, and close sales deals with stakeholders.
  • Collaborate with cross-functional teams, including development, marketing, and customer service, to execute online campaigns and promotions to attract leads.
  • Monitor customer feedback, reviews, and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
  • Attend conferences, events, and trade shows to showcase our product and the retail sales team.
Requirements
  • 3 years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets.
  • Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimize product visibility, customer engagement, and sales conversion.
  • Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.
  • Excellent analytical skills in analyzing data, conducting market research, and understanding customer behavior to identify trends and opportunities for growth.
  • Great analytical mindset with the ability to use data to drive decision-making and present solutions for boosting online sales.
  • Proficient communication skills, both written and verbal, with fluency in English. Additional language proficiency in regional languages would be an advantage.
  • Experience managing e-commerce platforms, such as Shopify, Magento, and/or WooCommerce.
Preferred Qualifications
  • Bachelor's degree in e-commerce, digital marketing, business administration, or a related field.
  • Experience with CRM and marketing automation platforms, such as Salesforce, Mailchimp, or HubSpot, for customer segmentation, targeting, and personalized marketing campaigns.
  • Proficiency in using analytics tools, such as Google Analytics, Google Tag Manager, or similar, to track and analyze e-commerce performance metrics.
  • Familiarity with online marketing tools, including social media advertising, email marketing, SEO, and SEM.
  • Ability to work collaboratively and take charge as a leader when required.
  • Willingness to travel (domestic and international) for company events.

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