Concierge and Front Office Team Lead
6 days ago
About the Position:
The Front Desk Operations Manager at Sheraton Grand Hotel, Dubai will be responsible for leading the front office and concierge teams, driving revenue growth, and ensuring exceptional guest experiences. This role requires strong leadership, communication, and problem-solving skills.
Accountabilities:
- Develop and facilitate an easy way to enhance product and service knowledge among associates.
- Ensure the high balance is in control.
- Meet VIPs on arrival and departure and ensure satisfaction with check-in and checkout processes.
Qualifications:
- Emotional intelligence to adapt to various cultural settings and situations.
- Ability to thrive on achieving guest satisfaction and owning the guest.
- Knowledge of hotel computer systems and other IT-related applications.
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