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Assistant Front Office Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Sheraton Grand Hotel, Dubai Full time

About the Role:

We are seeking an experienced and skilled Front Desk Operations Manager to join our team at Sheraton Grand Hotel, Dubai. The successful candidate will be responsible for leading the front office and concierge teams, driving revenue growth, and ensuring exceptional guest experiences.

Key Accountabilities:

  • Lead with the Director of Front Office a GSS weekly and monthly analysis to identify factors for delights and dissatisfaction factors and prepare action plans for improvement.
  • Ensure guests' feedback through all channels are attended to, actioned, and answered; GXP profiles must be updated with all guests' feedback.
  • Develop with all concerned and implement a cost-effective and personalized-based VIP amenities program.

Qualifications:

  • High level of emotional intelligence to adapt to various cultural settings and situations.
  • Thrive on achieving guest satisfaction and owning the guest.
  • Consider every situation as a marketing opportunity to showcase hotel products and services.