Front Office Team Lead

5 days ago


Dubai, Dubai, United Arab Emirates NMC Royal Khalifa City Full time

NMC Royal Khalifa City invites applications for the position of Front Office Team Lead. In this role, you will spearhead the administration department's efforts in providing world-class patient services. Your leadership skills, attention to detail, and passion for excellence will drive our hospital's success.

Key Accountabilities:
  • Embed our organizational values into daily operations.
  • Cooperate with the team to achieve set objectives.
  • Oversee tasks related to appointment scheduling, patient registration, medical insurance, billing, and the contact center.
  • Empower team members to excel through targeted training and mentorship.
  • Strategically align workflow processes for improved efficiency.
  • Orient new employees and ensure their successful integration.
  • Maintain a positive work environment that encourages professional growth and teamwork.
  • Collaborate with HR to select top talent for the team.
  • Manage employee scheduling for optimal operational coverage.
  • Drive cost-effective solutions and efficient practices.
  • Support colleagues in maintaining excellent attendance records and adhering to company policies.
  • Promote a healthy work-life balance.
  • Evaluate team performance regularly and provide constructive feedback for improvement.
  • Participate in hospital-wide training programs to stay updated on best practices.
Qualifications and Skills:
  • Bachelor's Degree in any discipline or related fields. Postgraduate qualifications may be advantageous.


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