Concierge Team Leader

2 weeks ago


Dubai, Dubai, United Arab Emirates Hyatt Hotels Corporation Full time

If you're looking for a career with our Inclusive Collection, please click here to view job postings.Hyatt is a place of learning – similar to a university. The company offers many ways for me to learn and grow, both professionally and personally.ResponsibilitiesResponsible for assisting in the smooth and efficient running of the Concierge within the Rooms Division.Maintain the Concierge daily Log Book and provide exceptional services to guests and internal customers at all times to maintain positive interactions and good working relationships.Assist the Manager in efficiently managing the Concierge Department according to established concept statement, providing courteous, professional, efficient, and flexible service at all times.Conduct daily pre-shift briefings to associates on transport requirements, arrival and departure of VIP guests, functions/events, and special attention that is needed.QualificationsHigh School Diploma or Equivalent (minimum requirement).Bachelor's Degree in Hospitality Management, Tourism, or related field (preferred).Minimum 2 years experience in a luxury hotel in a concierge or guest services role.Strong customer service background with a focus on guest satisfaction.#J-18808-Ljbffr



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