Front Office Team Lead

3 days ago


Dubai, Dubai, United Arab Emirates THE ARTS CLUB Full time

Immerse yourself in the vibrant culture of The Arts Club Dubai, where art and hospitality converge in perfect harmony. As a Reception Services Coordinator, you will play a vital role in delivering exceptional experiences for our members, ensuring that every interaction is seamless and unforgettable.

Our ideal candidate will possess a proven track record in luxury hospitality, with a minimum of 2 years' experience in managing front office teams. You will be responsible for maintaining and elevating the arrival and departure moments for all members, as well as developing new strategies for the reception team with the Head of Membership.

Key Responsibilities:

  • Manage the day-to-day operations of the Front Office, ensuring exceptional service delivery
  • Maintain and elevate the arrival and departure moments for all members
  • Develop new strategies for the reception team with the Head of Membership
  • Collaborate with the Head of Membership to drive revenue growth and enhance member engagement
  • Build relationships with members and guests, communicating positive and negative feedback to management

Requirements:

  • At least 2 years' experience within luxury hospitality or concierge companies
  • A confident and professional manner
  • Excellent leadership, interpersonal, and communication skills
  • The ability to work under pressure
  • Strong experience with CRM systems


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