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Front Desk Receptionist

2 months ago

Dubai, Dubai, United Arab Emirates Hilton Worldwide, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Receptionist to join our team at Waldorf Astoria Dubai International Financial Centre. As a key member of our Guest Services and Front Office Teams, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Welcome and check-in guests, ensuring a smooth and efficient arrival process
  • Manage guest requests, inquiries, and complaints in a professional and courteous manner
  • Process guest check-outs, utilizing hotel systems to ensure accuracy and efficiency
  • Stay up-to-date on hotel products, services, pricing, and special promotions to provide personalized recommendations to guests
  • Maximize sales revenues through effective up-selling and marketing programs
  • Perform general communication duties, including taking reservations and handling guest inquiries
Requirements
  • Previous experience in a Front Office or Concierge role in a luxury hotel environment
  • Excellent communication and interpersonal skills, with a focus on providing exceptional guest service
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills
  • Proficiency in computer systems, including hotel software and technology
  • Professional demeanor and a passion for delivering exceptional guest experiences
About Waldorf Astoria Hotels & Resorts

Waldorf Astoria Hotels & Resorts is a luxury hotel brand that provides guests with an exceptional environment and personalized attention. Our team members are dedicated to delivering True Waldorf Service, creating a singular experience for each and every guest. If you share our passion for delivering exceptional guest experiences and have a strong commitment to hospitality, we encourage you to apply for this exciting opportunity.