IT Support Specialist

13 hours ago


Dubai, Dubai, United Arab Emirates Caliberly Full time
Job Description

We are seeking a highly skilled IT Support Specialist to join our team at Caliberly.

Key Responsibilities:

  • Technical Assistance and Troubleshooting: Provide prompt and effective technical assistance and troubleshooting on hardware/software issues, ensuring minimal disruption to our operations.
  • Network Device Maintenance: Perform regular check-ups or inspections of networking devices, AV infrastructure, and other IT/AV related peripherals to ensure optimal performance and efficiency.
  • Printer Management and Setup: Ensure proper configuration and management of printers, as well as setup of scanning devices, to meet the needs of our users.
  • Device Installation and Configuration: Set up Apple devices, including laptops, iPads, mobile phones, and Apple TVs, as well as AV systems and peripherals, to support our users' needs.
  • System Security and Maintenance: Implement advanced knowledge of database maintenance and system security to protect our IT infrastructure from potential threats.
  • Technical Innovation and Training: Stay up-to-date with the latest technical innovation and trends in IT support, and provide training to end-users to ensure they have the necessary skills to use our systems effectively.

Requirements:

  • Education: Diploma/Degree in computer science, information technology, or similar field.
  • Experience: Minimum 2-5 years of experience as an IT support specialist.
  • Skills and Qualifications: In-depth knowledge of computer hardware, software, and networks; ability to determine IT needs and train end-users; experience in documenting processes and monitoring performance metrics.

Salary and Benefits:

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off. We also provide opportunities for professional development and growth within the company.



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